What you pay each month
The connection
A monthly amount for each managed connection, at the speed tier your address supports, with unlimited or capped data. An Enterprise Ethernet service is its own monthly line.
The add-ons
4G failover is a monthly add-on per site. A fax service, for the businesses that still need one, is another. A static IP address is an extra on a managed connection.
What you pay once
Setup. A one-off charge for a managed NBN service that covers installing and configuring the equipment to suit your network, a gentle migration from your previous connection, testing scan to email, and connecting your computers and laptops. It does not cover moving your phone system, which is a separate line.
The modem. Included with a managed NBN service.
Network hardware. A 4G router, a switch or a wireless access point are sold one-off and set out in the quote, so you can see what the office needs and what it costs.
Porting. Moving phone numbers is its own line, in the phone part of a combined proposal.
The NBN Co fee for a new installation. Where NBN Co charges it for your address, it is its own line on the quote, so you see it before you sign.
What is not included
- Internal cabling in multi-storey buildings, from the communications room to your office, is a licensed electrician's job.
- Back-to-base alarms and older EFTPOS terminals, which move through your alarm company and your bank.
- Moving your phone system. Same team, separate job, separate line.
- Work outside the quote, which is quoted or charged as the quote states.
Terms
The term is the one your quote states, under our standard terms, which come with it. An ordinary managed NBN quote sets no fixed term of its own and runs under those standard terms. A Fibre on Demand upgrade is a 12-month commitment, and Enterprise Ethernet is a 36-month term. Setup and the first month are due on signing; after that the service is paid by direct debit.
Comparing quotes
Compare the whole cost, not one line: the line itself, the hardware that came with it, and whatever it took to make it work. Send us the lot and we will put our number beside it in writing.